Refund Policy

Our quality commitment

At Raconteo, we take pride in the quality of our printed books. Every copy is carefully inspected before shipping. Due to the personalized and custom-made nature of our products, we offer refunds only in cases of material defects or printing errors.

Eligible for refund

You may be eligible for a full refund or replacement if your book has:

• Manufacturing defects — Damaged binding, torn pages, or structural issues
• Printing errors — Blurry text, missing pages, or significant color discrepancies (not caused by uploaded images)
• Material defects — Paper or cover quality not meeting our standards
• Wrong product — If you receive a book completely different from the one you ordered
• Shipping damage — Books damaged in transit (must be reported within 7 days of receipt)

Not eligible

Refunds are not granted in the following situations:

• Content dissatisfaction — Dissatisfaction with AI-assisted content or your own text
• Design choices — Regret about the layout, formatting, or design options you chose
• Image quality — Poor quality of photos or images you uploaded
• Change of mind — Decision that you no longer want the book after ordering
• User errors — Typos, spelling mistakes, or errors in the content you approved
• Customization preferences — Wishing you had chosen different options

How to request a refund

If you believe your book is eligible for a refund, follow these steps:

1. Contact us within 30 days of receiving your book at bonjour@raconteo.com
2. Provide your order number (found in your confirmation email)
3. Describe the issue in detail
4. Attach photos clearly showing the defect

Our team will review your request within 2 to 3 business days and respond with the next steps.

Refund options

If your request is approved, you may choose from:

• Full refund — Returned to your original payment method within 5 to 10 business days
• Reprint — We print and ship a new book at no additional cost
• Store credit — Credit to create another book in the future

Return shipping

For defective products, we provide a prepaid return label. You do not need to cover the return shipping costs. Please package the book carefully to avoid additional damage during return transit.

Before ordering: review carefully

You have full control over the content, layout, and design of your book before placing your order. Use the preview feature and carefully review every element. This ensures you receive exactly the book you want!

Contact

Questions about our refund policy? Contact us at bonjour@raconteo.com. Response time: within 1 business day.